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ECTEL / Consumers / FAQs

FAQs

Q. WHAT IS ECTEL?

A. The Eastern Caribbean Telecommunications Authority (ECTEL) was established on 04 May 2000 by a Treaty signed in St. George’s, Grenada, by the Governments of five Eastern Caribbean States (Commonwealth of Dominica, Grenada, St. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines) to promote market liberalization and competition in telecommunications.

 

Q. WHAT IS NTRC?

A. A National Regulatory Telecommunications Commission (NTRC) was established in each of the five ECTEL member states to regulate and coordinate telecommunications at the national level. Among other things, the NTRC is responsible for the processing of applications, advising the Minister responsible for Telecommunications on the award of licences, monitoring spectrum use and dispute resolution.

 

Q. WHAT SERVICES ARE REGULATED BY ECTEL?

A. ECTEL regulates the following services: •Fixed Voice •Mobile Voice •Internet and Broadband •Subscriber Television

 

Q. WHAT DOES TELECOMMUNICATIONS INVOLVE?

A. The Telecommunications Sector involves all entities that transmit signals over a distance for the purpose of communication. Modern telecommunications is electronic and digital, and includes the use of telephones, telegraphs, radio and microwave communications, fiber optics, orbiting satellites and the internet.

 

Q. WHAT IS RADIO SPECTRUM?

A. The term ‘radio spectrum’ refers to the part of the electromagnetic spectrum which is usable for radio transmissions. The radio spectrum is made up of a range of radio frequencies and are used in a wide range of different communications equipment, e.g. television, radio, mobile phones, cordless telephones, paging devices, etc.

 

Q. WHAT SERVICES REQUIRE LICENCES?

A. In accordance with the Telecommunications Acts, the following services and/or activities require licences in order to operate legitimately in the ECTEL member states: •Telecommunications Networks •Telecommunications Services •Radio-communication Stations or Apparatus (this includes on ships, aircraft, satellite or vessels registered in, or operating in or over the territorial waters of the islands.) Radio Transmitting Station or Apparatus

 

Q. WHO IS ELIGIBLE TO APPLY FOR A LICENCE?

A. Any individual or company can apply for any license through the respective NTRC in each country.

 

Q. IS THERE A LICENCE FOR USE OF RADIO SPECTRUM?

A. Any service requiring the use of radio spectrum must be granted a frequency authorisation by ECTEL.

 

Q. WHAT DOES ISP MEAN?

A. ISP stands for internet service provider. An ISP is a company that provides your internet connection, enabling you to go online.

 

Q. WHAT CAN I DO IF I HAVE AN ISSUE WITH MY INTERNET OR OTHER TELECOMMUNICATIONS SERVICE?

A. Whether it is frequent disconnections, unaccounted charges or poor quality of service, these issues must be brought to the attention of the provider in order to facilitate a speedy resolution. If you are dissatisfied with the outcome of a complaint lodged with a telecommunications or subscription broadcasting service provider, you may complain to the National Telecommunications Regulatory Commission (NTRC) in your country. The NTRC will provide you with details about the proper procedures for filing a complaint Subject to the provisions of the regulations in the ECTEL member states, where a dispute arises between a retail customer and a telecommunications provider, or between two or more telecommunications providers, the aggrieved party, shall first seek redress from the respondent telecommunications provider, by filing a statement of complaint on the respondent telecommunications provider. Where after thirty days of the date of filing a statement of complaint, the parties have made reasonable efforts in good faith and are unable to amicably resolve the dispute for which the statement of complaint was filed, either party may file an application with the Commission for assistance with the resolution of the matter. The services you can complain about are: •Fixed Voice Services •Mobile Voice Services •Internet and Broadband Services •Subscriber Television Remember – Before you complain to the NTRC, you must have first complained to your service provider and not have had your complaint resolved.

 

Q. WHERE CAN I GET ADDITIONAL INFORMATION?

A. If your question is still unanswered you may use the contact form on the Contact Us page or visit the NTRC website.

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