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ECTEL / Consumers’ Centre

Consumers’ Centre

The Eastern Caribbean Telecommunications Authority-ECTEL is committed to ensuring that consumers in Member States are sufficiently empowered to make responsible and informed decisions, which will enable them to benefit and adapt to the ever changing market conditions in our electronic communications sector. More and more, ECTEL is expanding its mandate to focus on consumer protection and empowerment. The new suite of laws including draft Consumer Protection legislation and the proposed EC Bill currently being developed, demonstrate this commitment and focus in relation to ECTEL’s obligation.

 

Consumer Protection Regulations

When the new EC Bill and accompanying regulations are signed into law, Consumer Protection Regulations will feature prominently. Specific rules on Consumer Protection in the Electronic Communications Sector will further ensure that the rights of consumers are clearly articulated and addressed. See draft Consumer Protection Regulation that’s expected to become law in ECTEL Member States.

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FAQs

More about ECTEL and what we do.

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ECTEL Service Providers 

The Electronic Communications Sector (ECS) in ECTEL Member States comprises fixed and mobile telephone services, spectrum and numbering and Internet services. Service providers may be broadly categorised by telecommunications and broadcasting markets. Lists of the entities which provide electronic communication services in ECTEL Member States can be obtained from NTRCs.

What's Happening
CARICOM Competition Commission (CCC) – Telecommunications Customer Survey
The CARICOM Competition Commission (CCC) is conducting a customer survey in the ECTEL Member States of Grenada, Saint Lucia and St. Vincent and the Grenadines.  The objective of...
ECTEL Managing Director retires
Castries, Saint Lucia –  24 July 2017 : Outgoing Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL) Embert Charles, is projecting a robust and...
Haitian Community receives donation from ECTEL
Castries, Saint Lucia –  May 20, 2017 : Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL) Embert Charles has handed over a donation of...
ECTEL conducting consumer survey
Castries, Saint Lucia –  18 May 2017 :  The Eastern Caribbean Telecommunications Authority (ECTEL) is conducting a survey of consumers in Member States. The survey forms...
St. Vincent and the Grenadines final stop for ECTEL roadshow
Castries, Saint Lucia –  12  May 2017: St. Vincent and the Grenadines will be the next stop in the series of public education activities being mounted by the Eastern...
ECTEL roadshow heads to Dominica
Castries, Saint Lucia –  27 March 2017 : The Eastern Caribbean Telecommunications Authority’s (ECTEL’s) legal and regulatory team heads to Dominica this week.  It’s...
ECTEL hits the road to promote new bill
Castries, Saint Lucia –  15 March 2017: The Eastern Caribbean Telecommunications Authority’s (ECTEL’s) legal and regulatory team will continue its series of roadshows...
ECTEL and NTRCs observe World Consumer Rights Day
Castries, Saint Lucia –  14 March 2017: The Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunication Regulatory Commissions (NTRCs) join...

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