ECTEL / Consumers Centre

Consumers Centre

The Eastern Caribbean Telecommunications Authority-ECTEL is committed to ensuring that consumers in Member States are sufficiently empowered to make responsible and informed decisions, which will enable them to benefit and adapt to the ever changing market conditions in our electronic communications sector. More and more, ECTEL is expanding its mandate to focus on consumer protection and empowerment. The new suite of laws including draft Consumer Protection legislation and the proposed EC Bill currently being developed, demonstrate this commitment and focus in relation to ECTEL’s obligation.

ECTEL Service Providers 

The Electronic Communications Sector (ECS) in ECTEL Member States comprises fixed and mobile telephone services, spectrum and numbering and Internet services. Service providers may be broadly categorised by telecommunications and broadcasting markets.


Telecommunications encompasses all internet and data, voice telephone and radio spectrum services and networks. Here are the entities which provide electronic communication services in ECTEL Member States

Consumer Protection Regulations
When the new EC Bill and accompanying regulations are signed into law, Consumer Protection Regulations will feature prominently. Specific rules on Consumer Protection in the Electronic Communications Sector will further ensure that the rights of consumers are clearly articulated and addressed. See draft Consumer Protection Regulation that’s expected to become law in ECTEL Member States.

More about ECTEL and what we do.
What's Happening
Haitian Community receives donation from ECTEL
Castries, Saint Lucia –  May 20, 2017 : Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL) Embert Charles has handed over a donation of...
ECTEL conducting consumer survey
Castries, Saint Lucia –  18 May 2017 :  The Eastern Caribbean Telecommunications Authority (ECTEL) is conducting a survey of consumers in Member States. The survey forms...
St. Vincent and the Grenadines final stop for ECTEL roadshow
Castries, Saint Lucia –  12  May 2017: St. Vincent and the Grenadines will be the next stop in the series of public education activities being mounted by the Eastern...
ECTEL roadshow heads to Dominica
Castries, Saint Lucia –  27 March 2017 : The Eastern Caribbean Telecommunications Authority’s (ECTEL’s) legal and regulatory team heads to Dominica this week.  It’s...
ECTEL hits the road to promote new bill
Castries, Saint Lucia –  15 March 2017: The Eastern Caribbean Telecommunications Authority’s (ECTEL’s) legal and regulatory team will continue its series of roadshows...
ECTEL and NTRCs observe World Consumer Rights Day
Castries, Saint Lucia –  14 March 2017: The Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunication Regulatory Commissions (NTRCs) join...
ECTEL Board Meets in Saint Lucia
Castries, Saint Lucia –  6 March 2017: The seventy-eighth meeting of the ECTEL Board of Directors will take place in Saint Lucia on Friday, 10th March. Matters for...
ECTEL Number Portability agenda on the table once again
Castries, Saint Lucia –  6 March 2017: Stakeholders and partners involved in the Eastern Caribbean Telecommunications Authority’s (ECTEL’s) number portability...