ECTEL / Consumers’ Centre

Consumers’ Centre

The Eastern Caribbean Telecommunications Authority-ECTEL is committed to ensuring that consumers in Member States are sufficiently empowered to make responsible and informed decisions, which will enable them to benefit and adapt to the ever changing market conditions in our electronic communications sector. More and more, ECTEL is expanding its mandate to focus on consumer protection and empowerment. The new suite of laws including draft Consumer Protection legislation and the proposed EC Bill currently being developed, demonstrate this commitment and focus in relation to ECTEL’s obligation.


Consumer Protection Regulations

When the new EC Bill and accompanying regulations are signed into law, Consumer Protection Regulations will feature prominently. Specific rules on Consumer Protection in the Electronic Communications Sector will further ensure that the rights of consumers are clearly articulated and addressed. See draft Consumer Protection Regulation that’s expected to become law in ECTEL Member States.




More about ECTEL and what we do.



ECTEL Service Providers 

The Electronic Communications Sector (ECS) in ECTEL Member States comprises fixed and mobile telephone services, spectrum and numbering and Internet services. Service providers may be broadly categorised by telecommunications and broadcasting markets. Lists of the entities which provide electronic communication services in ECTEL Member States can be obtained from NTRCs.

What's Happening
ECTEL has a new Arbiter for Employment Disputes
Castries – Saint Lucia – 11th October 2022 – It’s official, the Eastern Caribbean Telecommunications Authority (ECTEL) accedes to the Caribbean Community...
Regulators Discuss Important Matters to Improve Electronic Communications Services to Consumers
Castries – Saint Lucia – 19th September 2022– The Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunications Regulatory Commissions...
Using Digital Technologies to Empower Older Persons
Castries – Saint Lucia – 23rd May 2022 – Do you think older persons are vulnerable or valuable when it comes to digital technologies? Join the Eastern Caribbean...

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