ECTEL / Consumers


Promoting consumers as active and well-informed agents in the marketplace is a current focus of ECTEL. By equipping consumers with the information needed, ECTEL hopes to empower consumers to make reasonably informed decisions and to be able to adapt to changing market conditions.

Frequently Asked Questions (FAQs)

Informational Guides
Net Neutrality
Number Portability
Quality of Service

Responsible Use of Social Media
AskFM and KIK
Social Network Reputation

What's Happening
PRESS RELEASE – NTRC in accordance with Universal Service Fund
The National Telecommunications Regulatory Commission (NTRC), in accordance with the Telecommunications (Universal Service Fund) Regulations’ Thirteenth Schedule, has embarked...
ECTEL’s commitment to an open internet
Castries, Saint Lucia.  1st February 2018.  The Eastern Caribbean Telecommunications Authority (ECTEL) wishes to reiterate to the citizens of the ECTEL Member States our firm...
CARICOM Competition Commission (CCC) – Telecommunications Customer Survey
The CARICOM Competition Commission (CCC) is conducting a customer survey in the ECTEL Member States of Grenada, Saint Lucia and St. Vincent and the Grenadines.  The objective of...

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