ECTEL / Consumers


    Promoting consumers as active and well-informed agents in the marketplace is a current focus of ECTEL. By equipping consumers with the information needed, ECTEL hopes to empower consumers to make reasonably informed decisions and to be able to adapt to changing market conditions.

    Frequently Asked Questions (FAQs)

    Informational Guides
    Net Neutrality
    Number Portability
    Quality of Service

    Responsible Use of Social Media
    AskFM and KIK
    Social Network Reputation

    What's Happening
    PRESS RELEASE – NTRC in accordance with Universal Service Fund
    ECTEL’s commitment to an open internet
    Castries, Saint Lucia.  1st February 2018.  The Eastern Caribbean Telecommunications Authority (ECTEL) wishes to reiterate to the citizens of the ECTEL Member States our firm...
    CARICOM Competition Commission (CCC) – Telecommunications Customer Survey
    The CARICOM Competition Commission (CCC) is conducting a customer survey in the ECTEL Member States of Grenada, Saint Lucia and St. Vincent and the Grenadines.  The objective of...
    ECTEL Managing Director retires
    Castries, Saint Lucia –  24 July 2017 : Outgoing Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL) Embert Charles, is projecting a robust and...
    Haitian Community receives donation from ECTEL
    Castries, Saint Lucia –  May 20, 2017 : Managing Director of the Eastern Caribbean Telecommunications Authority (ECTEL) Embert Charles has handed over a donation of...
    ECTEL conducting consumer survey
    Castries, Saint Lucia –  18 May 2017 :  The Eastern Caribbean Telecommunications Authority (ECTEL) is conducting a survey of consumers in Member States. The survey forms...
    St. Vincent and the Grenadines final stop for ECTEL roadshow
    Castries, Saint Lucia –  12  May 2017: St. Vincent and the Grenadines will be the next stop in the series of public education activities being mounted by the Eastern...
    ECTEL roadshow heads to Dominica
    Castries, Saint Lucia –  27 March 2017 : The Eastern Caribbean Telecommunications Authority’s (ECTEL’s) legal and regulatory team heads to Dominica this week.  It’s...

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